This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

FREE Shipping & FREE Returns.

Spring Sale - Save up to 40% on our bestsellers!

FAQs

About Ice Dazzle

What is Ice Dazzle?

Ice Dazzle is an online fine jewelry retailer that is revolutionizing the diamond industry. We specialize in selling high-quality, ethically sourced jewelry at fair prices. Our collection features timeless pieces and contemporary designs, all crafted with precision and care.

Are Ice Dazzle's diamonds real?

Absolutely! Our diamonds are lab-grown and share the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin.

What makes Ice Dazzle different from other jewelers?

Our commitment to ethical sourcing and sustainability sets us apart from other jewelers. We started by partnering with a world-renowned diamond facility, adopting innovative processes to perfectly replicate how the earth naturally creates diamonds. In turn, our lab diamonds look exactly like their natural counterparts on a molecular level. As a result, we reduce carbon emissions and ensure fair pricing.

How does Ice Dazzle ensure ethical sourcing?

We are committed to ethical sourcing and work strictly with partners who share our values. By creating diamonds in a lab setting, we eliminate the need for unethical mining practices and reduce the environmental impact.

What is Ice Dazzle's vision for the future?

Our vision is to become an internationally recognized leader within the luxury diamond market. We aim to bring diamonds closer to more people worldwide than ever through responsible practices and innovative technology.

How does Ice Dazzle ensure fair pricing?

Our unwavering commitment to transparency and fairness is exemplified in our innovative approach. By bypassing conventional methods, conducting in-house design, and investing in cutting-edge technology research and development, we proudly craft extraordinary, exquisite jewelry without the exorbitant price.

About Our Jewelry

What types of jewelry does Ice Dazzle offer?

Ice Dazzle offers a wide array of exquisite jewelry, from breathtaking engagement rings to bespoke bracelets and necklaces, our collection boasts a fusion of modern elegance and timeless allure. Each piece is meticulously crafted, creating a harmonious blend of sophistication and charm that is sure to captivate on any occasion.

What is Ice Dazzle's pricing model?

At Ice Dazzle, we believe in transparency and fairness. That's why we offer our high-quality, ethically sourced jewelry at fair prices. We strive to make luxury accessible to everyone.

Do you offer custom designs?

Yes, we do! We understand that everyone's taste in jewelry is unique. That's why we offer custom design services to help you create a piece that truly reflects your personal style.

What types of precious metals do you offer?

Ice Dazzle offers a wide variety of precious metals for its jewelry, including gold, silver, platinum, and palladium. Each metal has its unique properties that affect the overall design and cost of the jewelry.

How does buying from Ice Dazzle contribute to sustainability?

When you buy from Ice Dazzle, you support a brand committed to reducing carbon emissions and promoting sustainability. We're dedicated to creating a better future for the industry and future generations.

Can I trust the quality of Ice Dazzle jewelry?

Absolutely! Our pieces are crafted with the utmost precision, ensuring they meet the highest quality standards. We strive to provide only the best for our customers.

About Our Diamonds

What is a lab grown diamond?

Lab grown diamonds are created using advanced technology that replicates the natural process that occurs in the earth’s crust. These diamonds have the same physical and chemical properties as natural diamonds but are more affordable and eco-friendly.

Is lab grown jewelry cheaper than natural jewelry?

Yes, lab grown jewelry is generally less expensive than natural jewelry since the manufacturing process is more cost-effective. However, this does not mean that the quality or beauty of lab grown jewelry is any less than natural jewelry.

Are all Ice Dazzle diamonds conflict-free?

Yes, all of our diamonds are conflict-free. We are committed to ethical manufacturing practices and our diamonds are grown, adhering strictly to our carbon neutral manufacturing process.

Are Ice Dazzle diamonds eco-friendly?

Yes, our diamonds are eco-friendly. By choosing lab-grown diamonds, we significantly reduce the environmental impact of traditional diamond mining. We believe in creating a sustainable future for the jewelry industry.

Can you tell me more about the diamonds Ice Dazzle uses?

Certainly! We proudly offer our exclusive VVX™ diamonds, engineered to outshine even the world's finest mined diamonds. Our diamonds radiate more brilliance than 99.5% of all diamonds ever to exist, making them truly exceptional.

Caring For Your Jewelry

How can I maintain the beauty of my jewelry?

To keep your jewelry looking as beautiful as the day you purchased it, We recommend regular cleaning and maintenance to keep your jewelry looking its best. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and direct sunlight. Please store your jewelry in a cool, dry place, and use a soft polishing cloth to clean it regularly. 

Shipping questions

How does Ice Dazzle ship its orders?

Ice Dazzle ships all orders via insured FedEx Overnight Priority or UPS Next Day Air. All packages require an adult signature upon delivery; therefore, we recommend providing an address where an adult can sign for you during regular business hours. We also offer expedited shipping on all shipments, completely on us.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and link to follow the delivery. If you have not received the shipment confirmation email within 24 hours of placing your order, please get in touch with us at admin@icedazzle.com for assistance.

Does Ice Dazzle offer international shipping?

Yes, we do! We can ship to any country worldwide. Please refer to our Shipping page for more details. Please get in touch with us if you have any additional questions or concerns regarding international shipping. We are happy to help!

Do I need to pay customs and taxes when ordering outside the US?

You must pay applicable customs or taxes when receiving an international shipment.

What do I do if my item arrives damaged?

If your item arrives damaged, please get in touch with us immediately via the contact page or by email at admin@icedazzle.com. Rest assured, if your item arrives damaged, we will take care of it! We will replace the item and/or provide a full refund. Damaged items must be reported within 48 hours from receipt to qualify for a replacement or refund.

Returns questions

How do I make a return?

If you need to return an item, log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. Once a return has been initiated, we will issue an insured, pre-paid shipping label for you to return the item to us. We'll notify you via e-mail of your refund once we've received your returned item and processed the return.

What is Ice Dazzle's return policy?

We accept returns within 30 days of purchase, provided the item is in its original condition and accompanied by a valid order confirmation. Refunds will be issued to the original payment method once we have received and inspected the returned item. Please get in touch with us at admin@icedazzle.com for more information.

Does Ice Dazzle offer free returns or exchanges?

Yes, we do! We offer free returns within 30 days of purchase for a full refund.

When will my refund be processed?

Your refund will be processed as soon as we receive your return and inspect it for damage. You should expect your refund within 7-10 business days from receipt, which we will notify you via email. Please note that this timeline may vary depending on processing times at our logistics center.

Is there a time limit for returns?

Yes. We accept returns within 30 days of purchase for a full refund. To initiate a return, log in to your account and view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button before the 30-day window closes.

Is any additional cost associated with returning an item to Ice Dazzle?

red, pre-paid shipping label for your return. We will cover the cost of returning the item to us.

Can I exchange an item instead of making a return?

To exchange an item, return the original item and place a new order for the desired item. We accept exchanges on most items for up to 60 days from the time you place your order. Please note that if you wish to exchange an item after the 30-day free return window, you must first contact us via email at admin@icedazzle.com! If your exchange request is approved, we will provide you with a complimentary insured shipping label to send the item back to us.

Do I need to include the original packaging and tags with the returned items?

We recommend you include the original packaging and tags with your returned items to ensure a successful return process. Please ensure that all items are in their original condition, as required to issue a refund or exchange. Although unlikely, we may reject the return or charge a restocking fee if the item(s) do not meet these standards.